Service-based business
RomConsult is a service-based business specializing in 1-on-1 consulting delivered via live video calls. This refund policy covers our consulting services. Any learning materials are provided as complementary resources to consulting clients and are not sold separately.
1. Overview
At RomConsult, we strive to ensure customer satisfaction with all consulting services. This Refund Policy outlines the conditions under which refunds may be issued for live consulting sessions.
2. Consulting services (primary service)
2.1 Cancellation and refunds
- 24+ hours notice: Full refund if cancelled at least 24 hours before the scheduled session.
- Less than 24 hours: No refund for cancellations made less than 24 hours before the session.
- No-show: No refund if you fail to attend the scheduled session.
2.2 Session quality issues
If you experience issues during your consulting session, we may offer:
- A complimentary replacement session.
- Partial or full refund, at our discretion.
Issues must be reported within 24 hours of the session.
2.3 Technical difficulties
If technical issues on our end prevent the session from being completed, we offer a full refund or reschedule at no additional cost.
4. How to request a refund
4.1 Contact us
To request a refund, please contact us at:
- Email: support@rom-consult.com
- Subject line: "Refund Request - [Order Number]"
4.2 Required information
Please include:
- Your order number.
- Date of purchase.
- Product or service name.
- Reason for refund request.
- Supporting documentation, if applicable.
4.3 Response time
We respond to refund requests within 2-3 business days.
5. Refund processing
5.1 Approved refunds
- Refunds are processed through the original payment method.
- Processing time is typically 5-10 business days.
- You receive email confirmation when the refund is processed.
5.2 Payment processing
All refunds are processed through our secure payment processor. The time it takes for the refund to appear in your account depends on your card issuer's policies.
5.3 Partial refunds
In some cases, we may offer a partial refund based on:
- Percentage of service completed.
- Nature of the issue.
- Time elapsed since purchase.
6. Non-refundable situations
Refunds are not issued in the following cases:
- Failure to attend a consulting session without 24-hour notice.
- Dissatisfaction with a consulting session after completion.
- Technical issues on your end, such as internet, device, or software problems.
- Change of mind after a session is completed.
- Violation of our Terms of Service.
- Bookings made more than 30 days ago.
7. Chargebacks
If you initiate a chargeback or payment dispute, we may provide transaction documentation to your card issuer, revoke access to purchased services, and suspend your account. Please contact us before initiating a chargeback so we can resolve the issue directly.
8. Satisfaction guarantee
While sales are generally final, we want you to be satisfied. If you have concerns about a service, contact us immediately and we will work with you to find a solution. Options may include replacement, credit, or refund on a case-by-case basis.
9. Rescheduling sessions
- Contact us at least 24 hours before your scheduled session.
- We will work with you to find a new time that works.
- No fees apply for rescheduling with proper notice.
10. Gift purchases
Refunds for gift purchases are issued to the original purchaser's payment method.
11. Promotional and discounted items
Services purchased during sales or with discount codes are subject to the same policy. Refunds are issued for the amount actually paid.
12. Subscription services
(If applicable in the future)
- Subscriptions can be cancelled at any time.
- No refunds for partial months.
- Access continues until the end of the current billing period.
13. Policy changes
We reserve the right to modify this Refund Policy at any time. Changes become effective immediately upon posting on our website.
14. Questions
If you have questions about this Refund Policy, please contact us at support@rom-consult.com.
15. Legal rights
This policy does not affect your statutory rights. Depending on your jurisdiction, you may have additional consumer protection rights.